"Good design is good business."

"Good design is good business."


UX Research, Product Strategy & Design Leadership


UX Research, Product Strategy & Design Leadership


UX Research, Product Strategy & Design Leadership

👩🏻‍💻 A product and design strategy firm that partners with clients. We work in open and collaborative ways to find innovative solutions to complex and important problems.

We prioritize customer-centricity and quality to deliver value for client partners and the people they serve.

💡 Struggling with product-market fit or testing assumptions and hypotheses about new ideas, in un-biased ways? Gain actionable insights to refine offerings and de-risk concepts before investing further.

🌎 Trusted by industry leaders like MetaLab, Stripe, and Facebook/Meta, as well as innovative startups through to larger organizations. I've also worked on complex problems and opportunities for public sector, and even an airport.

Led by Niamh Redmond, she also works as a fractional partner for early-stage, funded companies looking to catalyze her experience — without the agency overhead. We are problem-seekers, not just problem-solvers.


About Niamh Redmond

About Niamh Redmond

About Niamh Redmond

I bring extensive experience and strategic insight to help turn innovative ideas into tangible products, services, and experiences.

From product visioning & strategy to customer discovery, concepting, research, UX and design refinements through iterative testing, I'm dedicated to every stage of the journey.

I work with select clients via project-based engagements, advisory or a fractional role. I'm always open to meeting good people doing innovative things to see if there's a good fit.

Services

What services do you offer?

• Customer Discovery
• Product Strategy & Visioning
• UX Research, Qualitative research
• Product & UX Design Coaching / Consulting
• UX, Product & Experience Design
• Facilitation & Journey mapping
• Outcome-focused/customer-centric Roadmapping
• Design Audits, Systems
• UI, Brand & Creative Direction

What industries do you specialize in?

SaaS & technology-enabled start-ups/scale-ups through to Enterprise; B2B, B2C, and DTC; software, hardware & hybrid physical, product, brand and digital experiences.

Industries include Emerging Tech- AI/ML, IoT & XR (VR/AR//MR), Healthcare Innovation & MedTech, FinTech, CleanTech & ClimateTech, Consumer Products, and more.

I have worked with both private and public sector, and larger, established organizations ranging from enterprise tech & fortune 500s through to government, airports & world-class design studios.



Why engage a product / design partner?

Trying to hire experienced, senior-level people in these roles is highly competitive and once they have reached a certain level of tenure, may prefer to work fractionally. Meanwhile, the needs for starting and growing a successful technology-enabled business today are different to 20, 10, even 5 years ago.

I bring both broad and deep expertise without the long-term and full-time commitment. You get stellar results with greater flexibility. I provide an external, fresh and objective perspective, which is data-informed.

I choose to work on a number of select engagements each year with purpose-driven individuals, who value quality and are positively disrupting industries.

As an Advisor, I can recommend 'right sized' and right stage processes, and suitable approaches to problems and opportunities. I provide input on sustainable growth/scaling, future staffing structures/ roles, or other, external needs. Via my network, I can help facilitate intros and partnerships.

I provide an external, fresh and objective perspective, with actionable outcomes - based on specific expertise in my areas of specialty. I can temporarily stand up a team when needed; to bring in new skills, help augment capacity or compliment in-house capabilities.

A Fractional CXO/CPO/CDO brings high-level expertise in Product, Design, and end-to-end CX/UX - without the commitment of a full-time executive. This means you get stellar results for your business with greater flexibility.

As an Advisor, I can recommend specific processes and suitable approaches to problems and opportunities, and provide input on sustainable growth/scaling, future staffing structures and roles, or other, external needs. Via my network and connections, I can help facilitate intros and partnerships.

Testimonials

“We've continued to return to Niamh when we need expert, strategic support on complex projects. She is able to quickly make sense of any industry and any project. I recommend working with her when you get the chance!”

MetaLab

Research Leadership

Contact

"Good design is good business" came from T. J. Watson Jr., in a 1966 memo to all of IBM. I first learned of this quote via Kleiner Perkins Caufield & Byers former design partner, John Maeda. 🙏

© 2023 Nova Ray Consulting & Studio, by Niamh Redmond. All rights reserved.