👩🏻💻 A product and design strategy firm that partners with clients. We work in open and collaborative ways to find innovative solutions to complex and important problems.
We prioritize customer-centricity and quality to deliver value for client partners and the people they serve.
💡 Struggling with product-market fit or testing assumptions and hypotheses about new ideas, in un-biased ways? Gain actionable insights to refine offerings and de-risk concepts before investing further.
🌎 Trusted by industry leaders like MetaLab, Stripe, and Facebook/Meta, as well as innovative startups through to larger organizations. I've also worked on complex problems and opportunities for public sector, and even an airport.
Led by Niamh Redmond, she also works as a fractional partner for early-stage, funded companies looking to catalyze her experience — without the agency overhead. We are problem-seekers, not just problem-solvers.
I bring extensive experience and strategic insight to help turn innovative ideas into tangible products, services, and experiences.
From product visioning & strategy to customer discovery, concepting, research, UX and design refinements through iterative testing, I'm dedicated to every stage of the journey.
I work with select clients via project-based engagements, advisory or a fractional role. I'm always open to meeting good people doing innovative things to see if there's a good fit.
Services
What services do you offer?
• Customer Discovery
• Product Strategy & Visioning
• UX Research, Qualitative research
• Product & UX Design Coaching / Consulting
• UX, Product & Experience Design
• Facilitation & Journey mapping
• Outcome-focused/customer-centric Roadmapping
• Design Audits, Systems
• UI, Brand & Creative Direction
What industries do you specialize in?
SaaS & technology-enabled start-ups/scale-ups through to Enterprise; B2B, B2C, and DTC; software, hardware & hybrid physical, product, brand and digital experiences.
Industries include Emerging Tech- AI/ML, IoT & XR (VR/AR//MR), Healthcare Innovation & MedTech, FinTech, CleanTech & ClimateTech, Consumer Products, and more.
I have worked with both private and public sector, and larger, established organizations ranging from enterprise tech & fortune 500s through to government, airports & world-class design studios.
Why engage a product / design partner?
Testimonials
“We've continued to return to Niamh when we need expert, strategic support on complex projects. She is able to quickly make sense of any industry and any project. I recommend working with her when you get the chance!”
MetaLab
Research Leadership
Contact
"Good design is good business" came from T. J. Watson Jr., in a 1966 memo to all of IBM. I first learned of this quote via Kleiner Perkins Caufield & Byers former design partner, John Maeda. 🙏
© 2023 Nova Ray Consulting & Studio, by Niamh Redmond. All rights reserved.